Shipping And Returns

When you order a print, it is produced and shipped from the location closest to you. Your order will ship from either the USA or Europe, depending on your delivery address. All prints are shipped directly from our professional print provider’s facility, using high-quality materials and equipment that meet our standards.

Packaging & Tracking
Prints are securely wrapped and packaged to protect them in transit. Every print order includes a tracking number, so you can follow your package from the moment it leaves our print partner to the moment it arrives at your door. Tracking details will be sent to you by email once your order has shipped.

Domestic Shipping (within the USA)

For domestic orders, original artworks are shipped in double-wall cardboard boxes. We use safe, protective packaging to cushion the artwork and protect corners, surfaces, and frames.

All artworks—both prints and originals—are fully insured during transit. If anything happens in transit, this insurance helps us resolve the issue quickly. Tracking details are sent to you for every shipment, so you always know where your artwork is and when to expect delivery.

All original artworks are handmade in our Massachusetts studio. Every original ships directly from our studio, where it is carefully inspected and packed by hand.

Shipping for Original Art

Insurance & Tracking

International & Freight Shipping

For overseas orders, or when an original is shipped via freight domestically, the artwork is professionally crated. Crating provides an extra layer of structural protection, ideal for large-scale or high-value pieces traveling longer distances.

Damages

We take packaging and shipping very seriously, but in rare cases, damage can occur in transit. If your artwork arrives damaged, please follow these steps so we can help you as quickly as possible.

What to Do if Your Order Arrives Damaged

Do not throw anything away.
Within 48 hours of delivery, take clear photos of:
The artwork (front and any visible damage)
The shipping box (all sides, especially any dents, tears, or holes)
The internal wrapping/packaging materials
The shipping label (showing the address and tracking information)

Email all photos, along with your order number and a short description of the issue, to: sahaaraart@gmail.com

Why We Need This Information

File a claim with the shipping carrier
Confirm the extent of the damage
Offer you the fastest and fairest resolution (such as a replacement print, repair, or other solution depending on the item).

If you contact us within the 48-hour window and provide the requested photos, we will guide you through the next steps and work with you to make things right.

Returns & Exchanges

Original Art

Each original piece is thoughtfully created to suit your space and preferences, and we share detailed photos with you for your approval before shipping so you can feel completely confident in your artwork. Because original paintings are delicate, one-of-a-kind works and safely transporting them back carries a high risk of damage, we are unable to accept general returns or exchanges once a piece has been approved and shipped. However, your satisfaction matters deeply to us—if a piece arrives damaged in transit or differs significantly from what we agreed upon, please reach out right away so we can review the situation together and make it right.

Prints

Because each canvas print is individually custom-made to order according to your chosen size, framing, and specifications, we generally do not accept automatic returns for simple change of mind. However, we believe art should bring joy to your space, and we understand that mistakes or unexpected changes happen—we are all human, and your happiness matters far more to us than a single transaction.

Damaged or Defective Orders: If there is any issue from our side—such as a printing defect, receiving the wrong item, or damage in transit—we will take full responsibility and make it right at no cost to you.
Customer-Side Changes or Mistakes: Even if you ordered the wrong size or had an unexpected change of heart, please still reach out to us. While we cannot guarantee a full refund on custom-made pieces, we will gladly review your situation with care and explore flexible, fair options together—such as a discounted replacement, studio credit, or another tailored solution—so you are never left feeling stuck.

How to Reach Us: Please email us at sahaaraart@gmail.com within 14 days of delivery with your order number, a brief note about what happened, and clear photos (if applicable). We will review your request promptly and work with you to find the best path forward.

Exchanges

Damaged, Defective, or Incorrect Items: If your canvas print arrives damaged in transit, has a printing flaw, or differs from what you ordered, we will gladly exchange it for a brand-new replacement of the same piece at no additional cost to you. Simply email sahaaraart@gmail.com within 14 days of delivery with your order number and clear photos, and we will ship your replacement right away—no need to ship the damaged print back unless requested.
Size or Artwork Changes (Customer-Side): Because every piece is custom-made to order, we cannot offer automatic free exchanges for a different size or design once production has begun. However, if you realize the size isn't quite right for your wall, reach out to us within 14 days of delivery—we will do our best to help by offering a special discounted re-print or studio credit toward the size you need.
Original Artworks: Because original paintings are one-of-a-kind works approved by you via photos prior to shipping, they are not eligible for standard exchanges once shipped unless damaged in transit.

Our Commitment to You

Bringing a piece of art into your home is personal, and at Sahaara Art Studio, we care deeply about every moment of that journey with you. To us, you are never just an order number—you are welcoming our work into your space, and we want you to feel genuinely excited and completely at ease from the moment you browse to the day your art hangs on your wall.

Behind every piece is a real, dedicated studio team that stands behind our craft with heart, honesty, and care. If you ever have a question before ordering, feel uncertain about sizing, or need help with a shipment, delivery, or return, please never hesitate to reach out to us directly at sahaaraart@gmail.com or +1 551 500 7490. You will always be met by a real person ready to listen, support you with clarity, and make sure you feel truly taken care of.